Terms and conditions

General delivery terms

Senergias applies to the delivery of products included in Senergia's regular range general delivery terms as below unless otherwise agreed. For other products which are procured according to the Buyer's wishes, the manufacturer's delivery terms apply.

Delivery within Sweden

In addition to Senergia's general delivery terms, DAP Incoterms applies to delivery within Sweden (The goods are delivered to a place specified by the Buyer, the Buyer's destination address) In the event that the general terms and conditions differ from DAP Incoterms 2010, the general terms and conditions shall apply the terms take precedence.
All costs regarding shipping, truck, any crane truck costs and other vehicles and its staff is paid by the Buyer. For order items that are not included in Senergias Ordinary stock range is charged to the Buyer shipping costs and other possible fees attributable to the delivery unless otherwise specifically agreed.

Delivery outside Sweden

For delivery outside Sweden's borders, in addition to Senergia's general terms and conditions and FCA (Distribution Center) Incoterms 2010. In the event that the general terms and conditions differ from FCA Incoterms 2010, these general terms and conditions shall prevail.

Made-To-Order Goods

For orders with goods that are not in stock at Senergia's warehouse, Senergia reserves the right to ship orders according to the delivery date requested when the order was placed. Orders with made-to-order items cannot be canceled.

Handling Fee

For orders where the value is less than EUR 200 excluding VAT, a fee of EUR 30 will be charged.

Payment terms

Payment must be made by agreement from the invoice date unless otherwise agreed. Interest on arrears is paid in the event of non-payment from the last specified payment date reference rate + 8%.

Invoice fee

Senergia invoices digitally via e-mail. For reminders, a fee of SEK 150 is charged.

Award

Unless otherwise agreed, the price on the day of delivery applies.
The prices for the products are based on current currency and commodity quotations. At change of current exchange rates and commodity quotations, we reserve the right to do so corresponding adjustments to our prices. When changing state levies and fees we reserve the right to make the necessary adjustments and charge the Buyer for these costs.

Environmental fee

Environmental fee according to law is specified as a separate cost on the invoices. We are a member of El-Kretsen. See www.el-kretsen.se

Returns

Buyers have the right to within ten (10) days of delivery and provided that the following conditions are met return the purchased product to Senergia. The Buyer wants exercise its right of return, this must be notified in writing to Senergia. Returns must be made in advance be approved in writing by Senergia and the Buyer is responsible for notifying Senergia or invoice number, number of packages and weight.
Returned product must be returned unused, in new condition, in unopened packaging and in undamaged original packaging. Packing must be done in such a way that transport damage is prevented. Buyers must clearly note the return order number received by Senergia all packages without labeling directly on the product. The buyer is responsible for it returned the goods until they arrived at Senergia.
Returned products that are part of Senergia's regular range are only credited after that that Senergia performed quality control and approved the return.

Products that are not returned:

• Materials purchased more than six months ago
• Material in broken packaging
• Cartons with broken sealing
• Products that have been discontinued from the standard range
• Unique lengths adapted to buyers
• Material in damaged packaging or without packaging
• Products whose order value is less than SEK 1,000

In the event of an unapproved return, the buyer may have the product returned, or wish to have the product scrapped. For scrapping, the buyer is charged SEK 500 in handling costs and upon return to Buyers return costs.
The products that are included in Senergia's regular range that are returned by Buyers and which are not incorrect will be charged with a 20% return deduction and a return fee of SEK 600.
Other products, such as products that are not stocked at Senergia's warehouse or that acquired at the request of the buyer, may only be returned after approval by Senergia. For approved return, a return deduction of 20% is taken in addition to the costs incurred by the manufacturer charges for the return. In addition, there is an actual shipping cost.

Error liability

The buyer is obliged to check the products upon delivery. Visible transport damage shall notified directly to the carrier in connection with the receipt of the goods.
The buyer must notify Senergia in writing of any defects or defects in the products immediately after that the Buyer noticed, or should have noticed, the defect or error in order to invoke the right for complaints.
Returns that occur due to defects in the products are settled only after the manufacturer of the product has given its opinion.
Complaints must be approved in writing by Senergia. The buyer shall, pending that the complaint is decided to take care of the goods. Fails the Buyer to complain according to the times and instructions stated above, Senergia is released from all liability for the error or defect.

Limitation of liability

If Senergia anticipates that delivery will not be able to take place on time, Senergia will delay notifying the buyer of this. Senergia is not responsible for delivery delays such as due to circumstances beyond Senergia's control. If the delivery delay is due to someone circumstance on the part of the buyer, Senergia is entitled to a reasonable extension of the delivery time.
The buyer is not entitled to damages due to delivery under these terms.

Force majeure

If Senergia or a subcontractor to Senergia, is prevented from fulfilling general delivery terms as a result of an event beyond its control (including but not limited to) limited to, strike, fire, flood, extreme weather, natural disasters, war, insurrection, invasion, vandalism, sabotage, riot, terrorism, embargo, scarcity of means of transport, general shortage of goods or new legislation) and which event does not could reasonably be foreseen at the conclusion of the goods order, Senergia is exempt from obligation to comply with these general delivery conditions. As soon as the ground for exemption has ceased shall fulfillment in accordance with these delivery terms resume.
A party who wishes to claim a ground for exemption as described above must notify in writing without delay the other party about this.

Dispute

Dispute Disputes due to general delivery terms shall be finally settled by arbitration administered by the Stockholm Chamber of Commerce's Arbitration Institute rules for arbitration. The arbitration shall take place in Stockholm and shall be tried in accordance with Swedish law.

General terms and conditions for service delivery

For services performed by Senergia's staff, Senergia's general terms of service apply as set out below unless otherwise agreed.

Services delivered

The services that may be provided by Senergia relate to services including, but not limited to, calculations, simulations, data analysis, preparation of quotation documents and design recommendations. Senergia has the right to subcontract in whole or in part for the performance of services. All services are covered by the following service provisions.

Senergia's liability

The services, or the execution of recommendations in services, performed by Senergia that result in financial or physical damage to the customer cannot be attributed to Senergia. Unless there is gross negligence, Senergia is never liable for indirect damages, including but not limited to loss of production, loss of revenue, loss of profit or other economic consequential damage. In all circumstances, Senergia’s liability to the customer is always limited to the contract value of the service performed by Senergia for the customer. Should parts of liability for damage be attributable to another party, Senergia’s liability is reduced to a corresponding degree.

Customer's responsibility

Regardless of the services provided, it is always the customer's responsibility to ensure that its actions comply with laws, rules, regulations, and other applicable provisions. The customer is always responsible for ensuring that whatever recommendations, calculations, etc. given by Senergia always comply with applicable legislation. The customer's responsibility also includes that the customer undertakes to follow the manufacturer's instructions during installation and that the components that are assembled into systems are compatible with each other.

Correctness of the submitted data

The customer is always responsible for the correctness of the data provided by the customer. Inaccuracies, misconstructions, incorrect recommendations based on inaccurate data leading to physical or financial damage cannot be attributed to Senergia. The customer is at all times responsible for a final check of the services provided by Senergia before approving the documentation.

Quotation documentation

Unless otherwise agreed, Senergia charges a fee for the preparation of quotation documentation in accordance to the price list applicable at the time. Senergia invoices the customer for the service on the day the service is delivered to the customer, unless otherwise agreed.
A quotation issued by Senergia has a period of validity. The validity period of the offer cannot be changed. If no validity period is specified, the offer is binding for two weeks.
Senergia is not responsible for the availability of quoted materials within the validity period of the quote. Quoted material is based on the date the quotation document is provided to the customer. If materials is discontinued before the quotation is approved by the customer, an updated quote can be provided on request. In the event of changes that require updated calculations, simulations, data analysis or other services, Senergia may, unless otherwise agreed, charge double costs for these services.
The customer is at all times responsible for reviewing the documentation before it is approved. When the customer has agreed on an order based on quotation documentation, any financial or physical consequential damage cannot be charged to Senergia.

Complaint

Any complaint regarding errors or deficiencies in services provided by Senergia should be communicated in writing immediately upon discovery or when such errors or deficiencies should be discovered by the customer. The customer is not entitled to invoke errors or deficiencies that have not been reported in writing within 1 month of their discovery, service completion, or item delivery.

Terms of payment

Payment must be made by agreement from the invoice date unless otherwise agreed. Interest on arrears is paid in the event of non-payment from the last specified payment date reference rate +8%.

Invoicing

Senergia invoices digitally via e-mail. Unless otherwise agreed, the day the service is delivered is the invoice date. Senergia is entitled to transfer or pledge invoices to third parties.
Any objections to the invoice must be made within 10 days of the invoice date. In the absence of a remark, the customer may not invoke objections later, if these could have been detected during a timely review of the invoice.

Price

Unless otherwise agreed, the date of delivery of the service is the invoice date.
Prices for services are based on the exchange rate in force at the time the price list or quotation is given. In the event of a change in current exchange rates, Senergia reserves the right to make corresponding adjustments to its prices. In the event of changes in government levies and other charges, Senergia reserves the right to make the necessary adjustments and charge the customer for these costs. Senergia’s prices are always stated exclusive of VAT.

Service completion timeframe

If Senergia anticipates that the service will not be performed in a timely manner, Senergia shall inform the customer without delay. Senergia is not responsible for delays due to circumstances beyond Senergia's control. If the delay is due to any circumstance on the part of the customer, Senergia is entitled to a reasonable extension of the delivery time for the execution of the service.

Force majeure

If Senergia, or a subcontractor of Senergia, is prevented from fulfilling general service provisions as a result of an event beyond its control (including, but not limited to, strike, fire, flood, extreme weather, natural disasters, war, insurrection, invasion, vandalism, sabotage, riot, terrorism, embargoes, shortage of means of transportation, general scarcity of goods or new legislation) and which event could not be reasonably be foreseen at the time of the conclusion of the service agreement, Senergia is relieved of the obligation to fulfill these general service conditions. As soon as the grounds for exemption cease to apply, performance in accordance with these terms of delivery shall resume.
A party wishing to invoke the grounds for exemption referred to above shall inform the other party in writing without delay.

Confidentiality

Each party undertakes to maintain the confidentiality of information relating to the business and operating conditions of the other party. However, this undertaking does not apply to information which is clearly not of a confidential nature or which is already at the time of receipt or subsequently becomes publicly known or accessible for reasons other than a breach of this provision.

Dispute and choice of law

Any dispute arising out of the general terms and conditions shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce’s Rules of Arbitration. The arbitration proceedings shall take place in Stockholm and shall be governed by Swedish law.
Notwithstanding the above, Senergia has the right to bring an action against the customer before the enforcement authority or general court with a claim for payment of compensation for services provided or goods delivered.
These general terms and conditions are governed by Swedish law.

Privacy policy

Information on Senergia's processing of personal data in its capacity as personal data controller for direct marketing measures and the like.
Senergia AB (corp. No. 556969-6023) may process a number of personal data at measures for direct marketing and the like in the capacity of personal data controller. It is up to a data controller to inform about his or her processing.

1. What personal data is processed, for what purposes and which is the legal one basis and how long is the data stored?

1.1 Direct marketing based on a balance of interests
In order to provide direct marketing of Senergia's service offering to both existing and potential customers of Senergia may be treated by Senergia personal data concerning customers' representatives. The legal basis for this treatment is a balance of interests in order to satisfy Senergia's legitimate interest of informing about and offering for a limited time and to a limited extent different marketing activities to a selected target group. The information that may come to processed are the name, address, telephone number and e-mail addresses of the workplace as well any information about department affiliation and position. The information and the offer may be submitted by telephone, letter, e-mail, SMS and / or equivalent contact channels for communication. In cases where there is an assignment agreement between it registered employer and Senergia, the processing will take place during the contractual relationship and for a period of twelve (12) months after that the contractual relationship has ended. In cases where such a contractual relationship is lacking will personal data to be processed for a period of six (6) months. The registered has the right to oppose this treatment at any time.

1.2 Direct Marketing Based on Consent
In the event that Senergia wishes to continue to process personal data for marketing purposes belonging to representatives of potential and old customers (older than 12 months after the termination of the contractual relationship) after six months passed from the time of collection, the consent of the data subject is required. About it registered has provided such consent, the consent constitutes the legal the basis for such treatment. If those registered on a voluntary basis have left theirs personal data for a specific purpose and in connection therewith has been informed about the processing is considered the data subject has consented to the processing. The information provided may be processed are the name, address, telephone number and e-mail addresses of the workplace and any information about department affiliation and position. Information and offers about marketing activities may be provided by telephone, letters, e-mails, SMS and / or corresponding contact channels for communication. The treatment will take place during the time that the consent has not been revoked by the data subject. The data subject has the right to oppose this processing at any time and thereby revoking their consent.

1.3 Implementation of market activity
If the data subject has been contacted in accordance with the descriptions in sections 1.1 or 1.2 above for the purpose of inviting to a marketing activity (event, lecture, seminar or similar) and the registered person actively registered for the activity Senergia will process personal data to the extent required to: carry out the activity. This means that Senergia will process names and contact information in order to be able to send out invitations, list of participants and materials before and after the activity. In case meals will be served below the activity, information on special diets may need to be processed. The legal basis for this treatment is that it is necessary to be able to fulfill Senergia's commitment to activity notification (agreement reached between the participant and Senergia). In addition, can Senergia, after the activity has been completed, through Senergia's sales and marketing department will follow up who has participated in the activity by taking part of participant lists and thereby be able to direct marketing measures towards these. The The legal basis for the latter reading is a balance of interests in order to satisfy Senergia's legitimate interest in making a direct offer of Senergias range of services to the participants. The list of participants is saved for administration and follow-up for a period not exceeding twelve (12) months. The list of participants can also be used cases will form the basis for Senergia's accounting in the accounting context of any representation.

1.4 Media production for marketing
In order to market Senergia and spread knowledge about Senergia's operations can Senergia will process personal data in the form of images - both still images and moving pictures and sound recordings. This treatment is done with the support of a express and informed consent of the data subject. The treatment will take place during the time that the consent has not been revoked by the data subject. The registered has the right to oppose this treatment at any time and thereby revoke its consent.

1.5 Website interaction
When visiting Senergia's websites, information from browsers can both be retrieved and are stored, usually in the form of cookies, for the purpose of optimizing both function and experience of the website. The information usually consists of the website visitor preferences as well as information about from which unit the visit takes place. However, none happens identification of the visitor. Even if no identification takes place, one is required express and informed consent of the website visitor for Senergia to receive use cookies. If the website visitor has provided such consent Consent is the legal basis for such processing. The Website Visitor has the right to oppose this treatment at any time and thereby revoke its consent.

2. Where does the information come from?

Names and contact details of registered persons are collected partly from external address sources, partly from the registered person himself.

3. Transfer and disclosure of personal data

To fulfill the purposes of Senergia's processing of the personal data specified above, Senergia, where applicable, engages service and system suppliers of IT, which processes personal data on behalf of Senergia. These service and system providers may only process personal data in accordance with Senergia's express instructions and may not use the data for their own purposes. They are also required by law and agreement to take appropriate technical and organizational security measures to protect the data.
Senergia may, where applicable, disclose personal data to recipients other than those listed above to comply with applicable laws and regulations, a request or an injunction from a competent court or authority, and to: satisfy Senergia's legitimate interest in establishing, asserting and defend legal claims.
Senergia may also transfer personal data to recipients found in countries outside the EU / EEA area and which do not have the same level of protection for personal data as the EU.

4. The protection of personal data

Senergia's goal is to safeguard the protection of personal integrity and that take all necessary technical and organizational measures to protect personal data and ensure that the processing takes place in accordance with applicable data protection legislation and internal guidelines, policies and procedures for managing personal data. This means that only those people who need access to the tasks to perform their duties have access to them. One closer a description of Senergia's safety measures is provided in the attached sub-appendix.

5. The Rights of the Individual (Data Subject)

5.1 Right of Access (s.k. Registry Extract)
The registered person has the right to request a confirmation from Senergia about Senergia processes personal data concerning the data subject, and in such a case requests access to the personal data in the form of a so-called register extract.

5.2 Right to Correction
If the data subject considers that a task relating to the data subject is incorrect or incomplete, the data subject also has the right to request correction.

5.3 Right to Oppose Treatment for Direct Marketing Purposes
Is it a matter of processing the data subject's personal data for direct marketing purposes, the data subject has the right to, at any time, oppose request it that the data subject be deregistered from further mailings by: report this to Senergia, e.g. by clicking on a deregistration link in mailed.

5.4 The right to oppose treatment based on Senergia's entitled interest
In addition to the above rights, the data subject also has, to the extent applicable data protection law prescribes it, the right to oppose treatments that support on Senergia's legitimate interest. However, Senergia may continue to process it personal data were registered, despite the fact that he has opposed the processing, if Senergia has compelling legitimate reasons for consideration the interest of integrity.

5.5 Right to request restriction or deletion, or right to object processing and data portability.
Under certain conditions, the data subject also has the right to request a restriction or deletion of their personal data or the right to object to the processing. During under certain conditions, the data subject also has the right to obtain the personal data that concerns the data subject that he has provided to Senergia in a structured, general use and machine readable format (data portability) for transfer to another personal data controller.

6. Contact person for questions

For questions about the processing of personal data, please contact Senergia at the following email address rasmus.soderlund@senergia.se.
The registered person also has the right to contact the supervisory authority (Data Inspectorate) in case of complaints.